Terms and Conditions


The company The Customs House Plymouth Limited - We reserve the right to amend our terms and conditions at any time. Please be aware that our menu is cooked to order and during peak times there may be an additional wait on orders through our click and collect system. The system may be temporary suspended at any time. PAYMENT: * We accept payment by the following card types: Maestro UK, MasterCard, Visa Debit and Visa Credit. * We are not responsible for any fees charges imposed by a 3rd party or bank for processing your transaction or refund in relation to your click and collect order * All orders must be paid for at the time the order is placed. CANCELLATION POLICY: All orders must be cancelled giving a minimum of 60 minutes notice of the scheduled collection time. If orders are cancelled within 60 minutes of the delivery time no refunds will be given


We may refund part or all of your order where: * 1) items that you have ordered through the click and collect service are not available * 2) proof of ‘failure to deliver’ can be substantiated * 3) you have contacted us within 5 hours of the delivery time and brought your issue or concern to our attention. * All orders are subject to availability. * If the products are of unsatisfactory quality, misdescribed or incomplete you may return the item, at which time we will offer a replacement or a refund. * You should therefore check your order at the time of collection before leaving the store as no exchanges or refunds will be made for missing items or inadequate quantities once the products have left the store after collection. * No exchanges or refunds will be made as a result of the quality of the products deteriorating due to you missing your selected collection time, or for loss or normal deterioration of the products occurring after the products are collected. * Refunds will be only be given in the same method as the order was paid.


Any age restricted products will require the customer to show a valid proof of ID to prove the customers age is 18 year +.


Contact us at 01752 393445 or ask a member of staff for assistance.

£0.00
12:00pm

Opening times

Sunday 12:00 - 23:00
Monday 12:00 - 23:00
Tuesday 12:00 - 23:00
Wednesday 12:00 - 23:00
Thursday 12:00 - 23:00
Friday 12h 12:00 - 23:00
Saturday 13th 12:00 - 23:00
The Customs House Plymouth Limited Custom House The Barbican Plymouth PL1 2JP
Read our T&C's, privacy and data protection policies
Please note, we are only taking orders for Mothers Day on 14th March. Orders placed for other days will be cancelled. Many Thanks

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